Objective: Technical Writer/Documentation Manager

Summary of Qualifications:
Many years of professional experience in the computer documentation field, with an emphasis on start-ups and innovative technology.

Languages: Familiar with Java, C++, HTML, HTML++, SQL, XML, OPO, D/2000.
Operating Systems: Windows NT/98/2000, UNIX, Linux, and Macintosh.
Software Tools: xemacs, FrameMaker, Microsoft Project, Visio, WebWorks, Quark Xpress, Homesite, Excel, Acrobat, MS Word, PowerPoint, FileMaker Pro, Perforce, SCCS, and CVS.

Professional Experience:
AltoWeb Inc., Palo Alto, CA: Technical Communications Manager 8/01 to 3/03
Manage documentation effort for J2EE platform development tool. AltoWeb extends an IDE to create, monitor, and deploy J2EE enterprise applications. Responsibilities include planning and implementing documentation suite and online Help for new and up-coming releases while maintaining existing documentation. In addition to being an individual contributor on the current release, responsibilities include creating 'how-to' docs for developer website, producing JAR files for online Help, and editing marketing materials and white papers.

Fresher Information Corp., San Francisco, CA:
Manager for Documentation and Training 7/00 to 7/01
Managed a 22-volume suite of new and existing documentation for MATISSE, an object-oriented database. Built documentation team consisting of both contract and in-house technical writers. Created documentation and training plans for both MATISSE and Klover (a CRM application built on top of MATISSE). Worked with various cross-functional teams to supply product documentation, technical marketing material, white papers, and website content.

Alike, Inc., Brisbane, CA: Co-founder 9/99 to 6/00
Created presentations, white papers, data sheets, overviews, and web content for Alike product, a unique three-button GUI for mobile devices, web portals, and cellphones. Gave product pitches, met with investors, worked with developers, and developed business plan. Company did not get funded.

Sun Microsystems, Palo Alto, CA: Technical Writer 4/98 to 8/99
Created documentation plans and user & technical guides for Persona Project. Developed online Help, users guide, installation, APIs, and related documentation. Wrote on online Help and documentation for Red October (set top box). As part of Human Interface and Information Design group, documented installation process and tools for Java and Solaris-based tools.

BEA Systems/WebLogic, Inc., San Francisco, CA: Documentation Engineer 4/97 to 3/98
Created documentation for WebLogic application server software (Tengah). Maintained technical FAQ, API documentation, press releases, technical tips, and put together glossary. Delivered all documentation online (HTML/PDF). Developed in-house style guide, copyedited and proofread marketing materials, technical specs, and documentation for external and internal websites. Wrote Quickstart guides for setting up downloaded software distribution.

NetGuide Live/CMP Media, San Francisco, CA: Technical Writer 11/96 to 3/97
Documented entire daily production process for large web site. Created training material for production site and custom tools. Wrote user documentation for Oracle Power Objects (OPO) and Developer/2000 proprietary applications developed in-house. Developed technical style, proofed and updated technical specs and documentation.

Angeles Arrien, Sausalito, CA: Operations Manager/Consultant 7/91 to 10/96
Set up (and maintained) an efficient Mac-based LAN network for small office environment, handling a 12,000 record database, bi-annual newsletter, and routine (and non-routine) office tasks. Responsibilities also included research and writing support for publishing projects, marketing, and logistics, registration, and follow-up for residential workshops.

Crane Consulting Inc., Hayward, CA: Product Development Specialist 12/93 to 5/96
Planned, developed, and wrote marketing packages for Crane Consulting, including promotional mailers, product and service descriptions, white papers, training materials, proposals, and biographies. Created PowerPoint presentations and material for training and publication teams.

Clear Directions, Brisbane, CA: Senior Editor 9/92 to 10/93
Wrote (with the software product manager) and edited copy for The World of Messaging, a guide to electronic messaging that shipped with the EO documentation suite.

PlayWrite Systems, Sierra Madre, CA: Partner 1/91 to 5/92
Founding member of a start-up company producing screenwriting software. Conducted market research, produced marketing and business plans, and documentation for Mac-based application designed to help writers develop screenplays for TV and film. Established business partnership, assisted in product design, created packaging and manual design, and developed product documentation. Product shipped spring 1992.

Et Al. Consulting, West Hollywood, CA: Consultant 11/90 to 8/91
Provided support and training services as a freelance consultant. Conducted client interviews, performed research, published newsletter, and provided one-on-one consultation. Clients included the LA Department of Water and Power and the CEIP Fund, Inc.

Apple Computer, Cupertino, CA: 4/86 to 12/89

• Senior Project Editor 7/88 to 12/89
  In addition to the responsibilities of a Project Editor, served as a resource/problem solver/role model for other Project Editors. Additional special projects included Apple IIGS screen dump technology research with ATG and coordination and facilitating the Worldwide Localization meeting July 1989.

• Project Editor Manager 1/88 to 7/88
  Built and managed Project Editor and Production Assistant groups.

• Project Editor 4/86 to 1/88
  Responsibilities included building and updating production schedule, communicating changes to cross-functional teams, managing formatting, proofreading, indexing, and production of camera-ready art, compiling and checking additions and corrections to content at all stages of production to ensure that the most current available information was reflected in the manual. Identified and qualified outside vendors for indexing, proofreading, paste-up, and typesetting; and documented procedures and processes for production.

ITT Small Computer Division, Milpitas, CA: Technical Editor 9/85 to 4/86
Handled editorial responsibilities for user’s manuals, including reviewing drafts, developmental editing, copyediting, and project scheduling.

Jane A. McKean et al., La Honda, CA: Consultant 12/84 to 9/85
Produced manuals for Software Publishing’s PFS software. Worked with 15 writers to create over 40 manuals in three languages. Produced ad artwork, graphics, and a bi-monthly magazine for the Forth Interest Group. Contracted by Apple Computer to train grant recipients in database management and telecommunications software. Responsibilities included designing training, lecturing, course work, and troubleshooting hardware and software.

Educational Experience:
MBA - Apple University/San Jose State University, Cupertino, CA
Stanford Publishing Course Stanford University, Stanford, CA
BA (Graphic Arts/Journalism) - Common College, Woodside, CA

References available on request.